Returns & Exchanges
At Aqualogica, we want you to love your glow; however, if you are not completely satisfied with your purchase, we offer a hassle-free 15-day return and exchange policy for all unopened and unused products. Our goal is to ensure your skin stays hydrated and happy with every interaction.
Initiate Your Request
Visit our returns portal or contact our customer support team within 15 days of delivery with your order ID and photos of the products you wish to return.
Quality Inspection
Once your request is approved, our courier partner will pick up the package; please ensure items are in their original packaging with all seals intact for a successful inspection.
Processing Your Return
After the package reaches our warehouse and passes our quality check, we will process your refund or dispatch your exchange item within 48 to 72 hours.
Receive Your Refund
Refunds will be credited back to your original payment method or issued as store credit, typically appearing in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing